Xperia Z: the screen is no longer unbreakable, some customers get repair

Continued the case of spontaneous cracks on the Xperia Z. Sony does not recognize the problem but customers have gotten refund.

We were talking to you at the beginning of a problem that several users had met with the glass screen Xperia Z deemed unbreakable. The case is not over even though some customers have managed to get satisfaction.

After the testimonies collected in the CNETFrance community, a Facebook group was formed. Today, it has more than 120 members, most of whom have experienced the same problem of spontaneous cracking when using the smartphone, when it is charging or even simply. if this is the case refer the repair to an authorized sony service center for better results and original quality products.

Crack of the screen

By dint of insisting, some like Roman who had told his
misadventurein the forums, ended up getting redress. In his case Sony Mobile simply returned his repaired device without official explanation after several months of waiting and steps. Others have obtained, not without difficulty, reimbursement by their operator, including Orange and SFR, which replace or support all or part of the repair costs. This is far from the case for the majority of customers who usually face the refusal of Sony's subcontractor, Cordon Electronics.


Battery replaced but not in question

A member of the Facebook group notes that after repair his Xperia Z heats less, we can also see the mention of battery change on the quotes and reports of intervention of those who hesitate to invest between 20,153.75 Rs and 24,184.49 Rs  to repair the broken glass. It could be concluded that the battery is the cause of the problem.




Quote Intervention Report

However Sony Mobile, which we asked about this, explains that replacing the battery in case of broken screen is only a consequence of the way the Xperia Z is manufactured:"The systematic exchange of the battery in case of screen change has nothing to do with any swelling.It is due to the design of the smartphone.The battery is strongly glued to the screen. change of the latter automatically engenders the exchange of the battery. "

The word "unbreakable" disappears from the official product sheet

In the plug of Xperia Z in store or at the operators one can see that Sony presses on the resistant side of his device. In the "Screen and design" section, mention is made of "unbreakable scratch-resistant mineral glass" in the specifications. A mention that also appeared in the specifications of the sheet of the official website of Sony Mobile in February 2013 :

Xperia Z unbreakable mention

Since then, the card of the device has been changed to remove this statement:

Modified form

Despite this Sony has not yet launched any reminder of its products or set up an official refund procedure and reiterates the comments made in our first article:"With regard to screen cracks, it is important to know that a screen can obviously crack under the effect of a shock, but also without any real shock, only under the effect of a twist or imposed flexion to the product, for example when placing it in a trouser pocket when sitting down. "

In summary, if there is one lesson to remember from these misadventures is that, with some specialized models aside, smartphones as a whole remain fragile machines subject to daily constraints. So, even if you have a model advertised as "unbreakable", take care of it and avoid trying the devil under penalty of being confronted with after-sales services reactions to the least "variables".