Nexus 5: Returning to the Authorized Repairer




For our Nexus 5, we naively turned to Google's after sales service, specifically to the Google Play support team. The number is a priori not surcharged. The advisor we had on the phone was nice but insists very quickly, once our problem exposed, to ask us our email address linked to the Google Play account and the address where the phone was sent when it was purchased, before answering any of our questions. Once these formalities are settled (count five minutes), the remote advisor then announces that this problem of screen (and, we imagine, for any other problem related to the hardware of the phone) is not managed by Google, but by LG's service, the manufacturer of the smartphone. No question for this advisor to give us the live voice of LG's service, it will send us a big twenty minutes later an email with the standard number (the 32 20, without a direct line, so) of the SAV from LG. In other words, no question to go through Google to solve the problems of Nexus 5. You must know.

smartphone screen breaks

 Our Nexus 5 had encountered a "slight" screen problem.



LG's service call is not surcharged. And after having passed the automatic messaging to indicate which type of product one possesses, one quickly falls on a true adviser. Once our problem is exposed, it asks us very quickly where we live. And tells us (explicitly this time) a few seconds after the name and address of a repair shop approved by LG. It is however possible to send a smartphone to LG for repair, but everything is, except the estimate, at the expense of the user. The telephone counselor assures us that these authorized nexus service center have been trained by LG, that the parts of the shop are sent by the manufacturer and that the repair will not cancel the guarantee of the telephone.. The same advisor was not able to give us any price range and even less any repair time by sending his phone directly to LG's service. Is. The authorized repairer is only about ten minutes walk from the editorial office, so we opted for this solution, but without having any idea of ​​the cost of the repair.

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